End ChatYou are now connected to Vigneshwar from Amazon.comMe:I preorder the Watchdog PS4 bundle but since Watchdogs was pushed back to next year I was swapped to a bundle that comes with two controllers. I don't really need two controller and would rather have the Killzone bundleVigneshwar:Hello my name is Vigneshwar. I'll be happy to help you.A member of our generalists team will be the perfect person to help you with this. Let me connect you to a member of our generalists Chat team. It'll take just a moment.A Customer Service Associate will be with you in a moment.You are now connected to Amazon from Amazon.comAmazon:Hi I'm Saloni. I'll be happy to help you.Me:I preorder the Watchdog PS4 bundle but since Watchdogs was pushed back to next year I was swapped to a bundle that comes with two controllers. I don't really need two controller and would rather have the Killzone bundleAmazon:Could you please provide me the order #?Me:********************Amazon:Let me check that for you.Thanks for waiting Jody.I see that this order is present on your other account, so To be able to pull up your account please provide me your name, e-mail address and the billing address.Me:**************************************Amazon:Thank you for the information.I see that the order is placed for the ''PlayStation 4: Launch Edition''.Me:yesI preordered the launch edition with Watchdogs however that game was pushed back and it got changed to the two controls without any notice.Amazon:I'm sorry for the inconvenience, Jody. So do you mean to say you do not want the PlayStation 4: Launch Edition ?Me:Yes I want it but I want the one bundled with Killzone instead of two controllersI didn't order a bundle with two controllers I ordered a bundle with a game but the game was delayedAmazon:Alright Jody to help you with this I'll go ahead and cancel this order and you could place a new order.Me:NO dont do thatI will not get it on launch dayAmazon:Jody I wont be able to change the order form PlayStation 4: Launch Edition to the one bundled with Killzone instead of two controllers.Me:Why not it was changed to that without giving me a chance to pick which one I wanted it changed to?Amazon:Jody I see We've contacted you about your pre-order for the PlayStation 4 Watch Dogs Launch Day bundle. On Tuesday, October 15, it was announced the Watch Dogs release date has been delayed until 2014. To ensure you maintain your place in line for a PlayStation 4, we have updated your pre-order to the PlayStation 4 Launch Edition with the same estimated delivery date.Me:So everyone who got the Watchdog bundle got stuck with another controller?Gamestop gave it's customers a choiceAmazon:I do undersatnd your concern, Jody and since the Watch Dogs Launch Day bundle release date has been delayed until 2014, we had to do this.Me:But why not give a choice of another bundle like Call of Duty or Killzone?My concern is now I getting a PS4 launch day and I'm not going to have a game to play because Amazon decided to give me another controller instead of sending me a bundle with a game. Also I don't think I would buy another controller for awhileAmazon:Jody as I wont beablee to chenge this order, would you please let me know what is the game that you want to have with it?Me:KillzoneAmazon:Let me check what best can be done for you in this case.Me:Thank youAmazon:Thanks fro waiting, Jody.I've checked it with my supervisor and see that as we do not have the Watchdogs bundle currently with us, we'd suggest you to place an order for the Killszone game and we'll issue a discount of $10 for the same.Me:I still have to come up with an extra $50. Nevermind I take the extra controller and next time I'll preorder from gamestop. ThanksAmazon:I understand your concern Jody, but I've checked that with my supervisor and only that can be done.Me:Yeah well that's pretty crappy. Like I said other stores that sold that bundle game their customers a choice, they didn't stick them with a bundle that didn't include a gamegave not gameAmazon:Jody I do apologize for the inconvenience but I have the authority to only issue a $10 discount if you place an order for the Killzone game.Me:I'd rather pay the extra $10 and buy it somewhere elseThanksAmazon:I can understand your disappionted at this moment, Jody.Would there be anything else I can help you with?Me:No thanks for trying to help me. I know it's not your fault but that is a wrong way for Amazon to do it's customers. Have a good dayAmazon from Amazon.com is onlineSecure Connection.
It seems to me that they should give you a chance to choose a game instead of the extra controller but no dice. This is a terrible way to treat their customers but what can you do? If I cancel my order I will not get a PS4 on launch day. Oh Amazon I use to love you so but you broke my heart on this one.